We understand that sometimes you may encounter issues with our game or you may not be satisfied with your purchase. As per the Consumer Protection Act, we offer a refund policy to ensure your rights are protected.
Eligibility for Refunds:
You may be eligible for a refund if you meet the following criteria:
a) You have purchased from our official website or a recognised platform.
b) You request the refund within 14 days of the purchase date.
c) You have no received commission pay-outs.
Refund Procedure:
To request a refund, please follow these steps:
Contact our customer support team by email or through the platform where you purchased access packs or digital assets.
Provide your order number and the reason for your refund request.
If you meet the eligibility criteria, we will process your refund as soon as possible.
Refund Options:
We offer refunds in the original payment method used for the purchase. Please note that it may take up to 7 business days for the refund to appear in your account.
Exclusions:
Please note that the following scenarios are excluded from our refund policy:
You have purchased our products from an unauthorised source.
You have violated our terms of service or end-user license agreement.
We reserve the right to refuse a refund if we suspect fraud or abuse of our refund policy.
If you have any questions or concerns about our refund policy, please contact our customer support team.
